Rewrite the rules of hospitality
Artificial intelligence that transforms your reception. It understands context, anticipates desires, and speaks in over 100 languages, 24 hours a day.
Leave the ordinary to AI. Return the extraordinary to your staff.
Welcome to the Grand Hotel Excelsior! How can I make your stay unforgettable?
I would like to book an Ocean View Suite for next weekend.
Excellent choice! The Ocean View Suite is available. Would you prefer the "Romance" package with dinner included or the standard rate?
Grand Hotel Excelsior
Ocean View Suite
January 2026
Ocean View Suite
from €350 / nightHospitality should never be
a race against time
The phone ringing while you have a guest in front of you. The language barrier that turns a simple request into a challenge. This isn't hospitality: it's survival.
Lost in translation
When a guest cannot communicate their needs, trust is broken. Every linguistic misunderstanding is a lost opportunity for excellence.
Hostages of routine
Your staff was hired for human warmth, yet repetitive questions take up valuable time. Your team’s talent deserves more room.
The night without answers
At 3 AM your hotel sleeps, but your guests don't. Every unanswered message is an experience that cracks before it even begins.
The welcome you can't provide
You want to dedicate time to creating memorable moments, but you are overwhelmed by emails, phone calls, and bureaucracy. The essential remains in the queue.
Discover the power of hospitality
more connected
We transform every interaction into an extraordinary experience. The most advanced technology, at the service of human warmth.
Contextual understanding
For supported requests
Uses configured context to interpret supported requests and route them to the appropriate flow.
Multilingual support
For international guests
Supports multilingual communication on configured channels, helping the property communicate with international guests outside reception hours when the service is operational.
Operational support
From response to action
Can support bookings, special requests, and additional offers according to the available integrations and configuration.
Fluidity
Invisible yet powerful
Can connect to compatible PMS, channel managers, and CRMs according to the agreed integrations, keeping technology in the background.
Here is what changes with HospitAIlity
Concrete benefits for property operations and guest communication.
More accessible communication
Responses in configured languages and automated availability outside reception hours when the service is operational
Fewer language barriers
Multilingual support for communicating with international guests in the configured languages
More time for hospitality
Repetitive requests can be handled automatically, giving staff more room for work that benefits from a human touch
Your guest's journey, powered by AI
Inspiration
Multilingual chat booking
Anticipation
Upselling and pre-arrival info
Experience
AI Concierge during the stay
Memory
Post-stay review collection
Built-in technical controls
Every stage of the journey, transformed
Examples of flows HospitAIlity can support at different stages of the guest journey.
Illustrative examples of supportable flows. Outcomes depend on configuration and operating context.
The challenge:
"It's midnight. A Japanese guest wants to book a romantic dinner for tomorrow, ask for spa directions, and know what time breakfast is."
The transformation:
HospitAIlity can respond in the configured language, provide available information, and support the booking request when the required integrations are operational.
The challenge:
"High season. Many repetitive requests arrive: check-in times, the Wi-Fi password, restaurant recommendations, and airport taxis."
The transformation:
AI can handle supported repetitive requests. Staff can devote more attention to hospitality and cases that require human intervention.
The challenge:
"3 days before arrival. A German family books via Booking, but doesn't know your hotel offers airport transfers, late check-out, and a local wine tasting."
The transformation:
HospitAIlity can present available offers in the configured language when the relevant flow and integrations are active.
The challenge:
"The guest left yesterday. The experience was excellent, but no one asks for a review. The memory fades, the review never arrives."
The transformation:
A configured flow can invite the guest to leave a review on the channels selected by the property.
The future of hospitality
is already here
Support guest expectations with configurable flows and more time for hospitality.
Expand your property’s operating possibilities with multilingual support.
Choose the time that suits you best.